YOUR SESSION

We offer nationwide online counselling services to clients through Microsoft Teams, as well as telephone counselling for those who prefer it. 

Your privacy is incredibly important to us. Everything we discuss in our sessions is confidential, except when any safety concerns arise. If we're worried about your or someone else's safety, we'll need to break this confidentiality, but we'll let you know first.

If we deem the risk to be high, we may need to consult with our Counselling supervisor. However, we won't disclose any identifying information to them.

All counsellors keep brief notes of their sessions to monitor their client's progress.  These notes are securely stored and only accessible by the counsellor treating you.  You are entitled to request a copy of your notes if you require this.

Our session times are 50 minutes long.

We know that emergencies happen, so if we need to reschedule your session at short notice, we'll let you know as soon as possible.

If you need to cancel your appointment, please give us at least 24 hours' notice. If you don't show up to your appointment, we'll charge 50% of the session fee.

We're registered counsellors with the New Zealand Counsellors Association and are bound by their Code of Ethics.

If you have any complaints or concerns about our practice, please get in touch with with us through the Contact Us page, or you can go directly to the New Zealand Counsellors Association Complaints process.